Refund Policy

Please note that because of the complexities and procedures involved in packing and shipping live fish, as well as our utmost concern for the well-being of our aquatic livestock, we cannot accept any returns of aquatic livestock.

For non-livestock items, we do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty or are different to the product purchased on the website. We ask that you notify us by e-mail with details of your invoice number within 7 days of delivery. No item shall be returned without prior agreement between the purchaser and Aquatico Aquarium. In the case of faulty goods we will ask you to return the item and all parts in their original packaging for a replacement.

In the case of an out of stock item, please allow up to five business days for the refund to be processed.